Services and Support

TomoTherapy Incorporated keeps our customer sites running smoothly with proactive service plans and responsive customer support.

Site Planning and Installation

Site Design For site planning and installation, TomoTherapy Incorporated offers comprehensive services at no additional cost. A dedicated Project Manager works on your behalf, giving you a single point-of-contact and a clear understanding of who to call for what.

In addition to our dedicated personnel, the Hi·Art treatment system itself contributes to ease of installation. Minimized construction and shielding requirements make it possible to easily retrofit existing bunkers and reduce the cost of new bunker construction. Plus, the system can often be installed in smaller bunkers where a conventional linac simply will not fit.

Customer Support

The Customer Care Center can be reached 24 hours a day, 7 days a week, by e-mail at or by phone at:

  • North America: 1 866 368 4807
  • Belgium: 0800 38783
  • France: 0805 631 565
  • Germany: 0800 000 7541
  • Italy: 800 986 399
  • Netherlands: 0800 0201364
  • Spain: 800 300049
  • Switzerland: 0800 001927
  • United Kingdom: 0808 238 6035
  • China/CNC (Northern): 10 800 712 1701
  • China (Southern): 10 800 120 1701
  • Hong Kong: 800 967912
  • Japan: 0044 22 132374
  • Singapore: 800 1204 683
  • South Korea: 0079 81 4800 7204
  • All other locations: +1 608 824 2900 or +32 2 400 44 44

Product technical support is also available through TomoGateway™*, a direct Virtual Private Network (VPN) connection from your Hi·Art® treatment system to the Customer Care Center.

If an on-site visit is necessary, we have experienced Field Service Engineers available throughout the U.S., Europe and Asia. They will arrive informed with all details shared in your call to the Customer Care Center.

Should a part be required, we will get it to you quickly. In partnership with Kuehne + Nagel, a global leader in contract logistics, we have Regional Stock Locations and Service Depots strategically located around the world.

* Included at no charge during the standard warranty, TomoGateway can be extended as part of your Tomo® Lifecyle Care service plan. Click here to request information on plan options and the TomoGateway service.