Careers with TomoTherapy Incorporated
The worldwide medical community’s response to the Hi·Art System® has resulted in significant, sustained growth for our company. Therefore, we regularly have a variety of positions available in the United States and abroad.
TomoTherapy Incorporated is an Equal Opportunity/Affirmative Action Employer.
Last updated on: 05-08-2008
| Current Positions | |
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We are looking for a Clinical Applications Training Specialist who is a well rounded performer and decision maker in routine aspects of clinical applications as related to the safe and effective use of the TomoTherapy system. This person uses developing knowledge and initial clinical experience to make decisions in many routine cases. In difficult, unusual, or nuanced circumstances, the Clinical Applications Training Specialist will investigate and make recommendations potentially requiring guidance or oversight. The Clinical Applications Training Specialist is responsible for assisting in the development of customer training material as well as instruction for use of the TomoTherapy Hi Art system as a part of the TomoTherapy Institute of Learning. This position requires excellent written and verbal communication skills and a significant amount of travel. This individual will possess the ability to work well with a diverse professional group including physicians, physicists, radiation therapists, dosimetrists, and administrative personnel. This position involves learning the TomoTherapy Hi Art system workflow process resulting in becoming a mild mannered expert and customer champion. Customer satisfaction is the metric for job performance. Required qualifications for this position include: *Minimum of 2 years of clinical experience in radiation therapy. *R.T.(T) certification or equivalent *Communication Skills: Ability to communicate well through multiple media and actively lead project development. *Problem solving skills: Strong ability to resolve a conflict or issue quickly and completely. *Computer hardware/software: Excellent computer skills, including strong knowledge of the TomoTherapy Planning Station, TomoTherapy Operator’s Station, MicroSoft Office Suite especially Word, Excel, PowerPoint, and Outlook. *Listening Skills: The ability to determine the learning and communication styles of customers and follow through with training and feedback solutions. *Interpersonal Skills: The ability to promote team growth in order to meet departmental as well as corporate goals. *Presentation Skills: The ability to stand in front of a large group and effectively transfer information. *Facilitation Skills: The ability to stand in front of a class and effectively transfer knowledge. *Customer Service Skills: Needs to be able to handle and resolve escalated customer concerns in a timely manner. *Education: This position requires keeping up with the most recent treatment delivery and planning methods in order to meet the needs of curriculum development and to be able to compare/contrast the TomoTherapy Hi Art system with a customer’s current treatment planning or delivery system. *Travel: Madison based employees can expect to travel up to but not limited to 50%. Remote employees can expect to travel up to but not limited to 60%. *Additional duties as needed. |
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We are looking for a Clinical Marketing Manager who will be active in two principle areas. First, this person will drive sales of existing TomoTherapy product line to ensure organization meets/exceeds its business and financial commitments. Second, this individual will spend time advancing and aiding the new product development process. In both cases, the Clinical Marketing Manager will highly leverage their strong radiotherapy clinical background. Furthermore, this individual will participate in defining overall business strategy and take a leadership role in designing and executing the resulting tactical plan(s). Key ingredients will include: target marketing, all forms of promotion (tradeshows, PR, marketing communication collateral, advertising, web, direct mail, etc.), lead generation, customer reimbursement analysis and development, brand development, and clinical/competitive differentiation. This person will also work closely with our marketing communications team, product management, global sales, customer applications/support, and Clinical Collaborator Program. The Clinical Marketing Manager will help to identify business development opportunities. Required qualifications for this position include: *An undergraduate degree in marketing, health care or related field is desirable. *Minimum 2 years clinical experience in radiation therapy environment is mandatory. Medical dosimetrist experience/training is highly desired. Actual clinical experience using TomoTherapy is a significant bonus. *Experience on the industry side of radiology, oncology, or radiation oncology is desirable. *Excellent verbal and written communication skills. *Excellent organizational skills and stronger leadership abilities. *Strong presentation skills. *Must be willing to travel domestically and internationally approximately 20%. *Solid computer skills, including the use of standard office software programs as well as Word and PowerPoint. |
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We are seeking an experienced manager to lead the Configuration Management group. The manager will analyze, plan, and implement best practice tools, processes, and programs for high quality configuration management of software builds, product installations, defect tracking, and the repository of procedural, project, and product documentation. The manager will hire, supervise, evaluate, and mentor Configuration Management personnel. A critical aspect of this role is to excel at meeting the needs of internal customers, providing exceptional customer service. Required Qualifications: *Bachelors Degree in Computer Science or related area. Work experience may be considered in lieu of formal education. *At least four years experience in configuration management. *At least 2 years experience managing individuals. *Excellent knowledge of the Microsoft Windows operating system family. *Expert in the use of configuration management tools, defect tracking, scripting languages, build tools, installers, etc. *Excellent problem solving skills. *Experience working in a regulated environment is a plus. *Excellent verbal and written communication. *Excellent organizational skills. *Excellent or proven interpersonal skills. |
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We are looking for a Director of Software Development who will be responsible for the planning and execution of the software engineering programs at TomoTherapy, including responsibility for overall product design, quality and conformance to the applicable safety and regulatory requirements. Required qualifications for this position include: *Bachelor’s degree or comparable in Engineering, Computer Science or related field. A higher degree is a plus. *At least 5 years proven management experience in leading a large software design team. Proven effective leadership of a software team comprised of multiple teams, each with its own leader, is preferred. *Experience in medical equipment industry highly desirable. *Experience in the digital imaging and/or radiation therapy industry desirable. *Experience in use of software technologies for distributed and platform-independent systems desired *Experience managing and/or developing both application and real-time, embedded software desired *Experience with clinical information systems, HIS connectivity, and/or DICOM desired *Excellent verbal and written communication skills. *Excellent organizational skills. *Excellent problem solving skills. *Good computer skills, including the use of standard office software programs including spreadsheet, word-processing, and email applications. *Solid understanding and use of formal software engineering practices and related tools such as Agile methods, version control and defect tracking systems. |
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We are seeking an electrical engineer who will be responsible for planning, designing, developing and documenting the electrical and electronic portions of the company's products in accordance with product requirements. This individual will also be involved in process selection for the fabrication of electrical and electronic designs. Qualifications for this position include: *Bachelor's degree in Electrical Engineering or equivalent experience. *At least three years of design and development experience in the medical device, electronics, or other relevant manufacturing industry. *Proficiency in OrCAD Schematic Capture is required. *At least two years experience developing, debugging and implementing digital and mixed signal circuit board designs is required. *Experience with FPGAs and other programmable logic devices, EMI suppression, analog filters, and power distribution are also desirable. *Familiarity with the use of tools such as version control and defect tracking systems is desirable. *Excellent problem-solving, computer, written and verbal communication skills in a team-oriented design environment are required. *Experience writing requirements and design specifications is desirable. *Hands-on experience with electronic test equipment, including DMMs and oscilloscopes is required; experience with logic analyzers is desirable. *Significant and suitable work experience in a technically-related field may be considered in lieu of formal education. *SolidWorks or other 3D modeling program experience is also desirable. |
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We are searching for Field Service Engineers who will be responsibile for providing technical support for TomoTherapy customers, by phone, or on site as determined by machine status and customer requirements. This individual is responsible for the on site management and resolution of customer equipment issues, and requesting further TomoTherapy resources on an as needed basis to quickly resolve problems. Timely response to customer requirements is required due to the nature of the equipment and the medical therapy provided to patients. This position may also involve providing support to customer employed in-house service personnel. This position provides a conduit for feedback of ideas, systemic problems and user interface issues to the TomoTherapy Madison office, from end users. Required qualifications for this position include: *Bachelor’s degree in engineering or physics. Other qualifications with significant related work experience may also be considered *At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products. Prior work experience with a Medical Device manufacturer would be a plus. *Hands-on experience with electronic test equipment. *Excellent problem solving skills. *Excellent communication, organizational, and customer relations skills. *Good computer skills, including the use of standard office software programs including spreadsheet, word processing and email applications. *Experience in basic administration of Windows-based computer hardware, software, and networking would be an advantage. *An ability to travel is required. Up to 40% travel in the European region. |
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Please See Above for Description and Requirements |
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| Submit an application | |
Please See Above for Description and Requirements |
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| Submit an application | |
Please See Above for Description and Requirements |
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| Submit an application | |
Please See Above for Description and Requirements |
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| Submit an application | |
Please See Above for Description and Requirements |
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| Submit an application | |
We are searching for Field Service Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant related work experience may be considered in lieu of formal education. At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential. Prior work experience with a medical device manufacturer would be a plus. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Field Support Engineers may be based either in Madison or near customer sites, as appropriate. Madison-based personnel can expect approximately 60% travel time, while those based near customer sites can expect to travel up to 30% of the time, providing service support at a customer site for no more than two continuous weeks. |
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| Submit an application | |
We are searching for Field Service Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant related work experience may be considered in lieu of formal education. At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential. Prior work experience with a medical device manufacturer would be a plus. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Field Support Engineers may be based either in Madison or near customer sites, as appropriate. Madison-based personnel can expect approximately 60% travel time, while those based near customer sites can expect to travel up to 30% of the time, providing service support at a customer site for no more than two continuous weeks. |
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| Submit an application | |
We are searching for Field Service Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant work experience with Linear Accelerators, CT, MRI , may be considered in lieu of formal education. At least 3 years of field support experience with medical imaging equipment and significant knowledge of RF is essential. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Candidate must live within 15 miles of Pontiac, Michigan or be willing to relocate. Personnel can expect approximately 40% travel time, providing service support at a customer site for no more than two continuous weeks. |
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| Submit an application | |
We are searching for Field Service Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant related work experience may be considered in lieu of formal education. At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential. Prior work experience with a medical device manufacturer would be a plus. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Field Support Engineers may be based either in Madison or near customer sites, as appropriate. Madison-based personnel can expect approximately 60% travel time, while those based near customer sites can expect to travel up to 30% of the time, providing service support at a customer site for no more than two continuous weeks. |
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| Submit an application | |
We are searching for Field Service Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant related work experience may be considered in lieu of formal education. At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential. Prior work experience with a medical device manufacturer would be a plus. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Field Support Engineers may be based either in Madison or near customer sites, as appropriate. Madison-based personnel can expect approximately 60% travel time, while those based near customer sites can expect to travel up to 30% of the time, providing service support at a customer site for no more than two continuous weeks. |
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| Submit an application | |
We are searching for Field Service Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant related work experience may be considered in lieu of formal education. At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential. Prior work experience with a medical device manufacturer would be a plus. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Field Support Engineers may be based either in Madison or near customer sites, as appropriate. Madison-based personnel can expect approximately 60% travel time, while those based near customer sites can expect to travel up to 30% of the time, providing service support at a customer site for no more than two continuous weeks. |
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| Submit an application | |
We are searching for Field Service Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant related work experience may be considered in lieu of formal education. At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential. Prior work experience with a medical device manufacturer would be a plus. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Field Support Engineers may be based either in Madison or near customer sites, as appropriate. Madison-based personnel can expect approximately 60% travel time, while those based near customer sites can expect to travel up to 30% of the time, providing service support at a customer site for no more than two continuous weeks. |
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| Submit an application | |
We are looking for a Group Lead Software Engineer to help in development and leadership of our software tools program. This individual will assist in forming and leading a team that develops and maintains some of the key software tools needed by Manufacturing, Customer Support, and Medical Physics in building and supporting TomoTherapy's state of the art cancer treatment system. Participating in the full development life-cycle, this individual will help implement and lead our current software tool development, and help to lay the groundwork for the next generation of innovative software tools from TomoTherapy. Required qualifications for this position include: *Minimum 6 years experience in object-oriented design and development in an industrial or commercial environment. Experience developing medical software is a plus. *Minimum 2 years coordinating and/or mentoring a software development team *Strong organizational, planning, and task management skills *Proven experience with Java, C++, C# or equivalent OO language *Proven experience with current web technologies as well, including Apache, IIS, ASP, JSP, CGI, J2EE, .NET, XML, SOAP, etc. *Experience developing or leading teams that develop client side GUI applications preferred *Bachelors degree in engineering or computer science, or 10+ years experience in a related field *Experience with the following is a plus: project management, formal software processes, Windows, Linux, VxWorks, MFC, Java/SWING, CORBA, DICOM, and UML |
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We are looking for a Manufacturing Test & Computer Technician - 2nd Shift who will be responsible for inspection, configuration, troubleshooting, and testing of final assemblies and computers to make sure they meet customer needs in accordance with regulatory requirements. Required qualifications for this position include: *Associate degree in electronics or computer technology. *Three years experience working in manufacturing test or engineering activities is essential. *Experience in interpretation and use of product design drawings, schematics and specifications. *Experience with windows operating system and related applications. *Familiarity and experience with oscilloscopes, DMM and other electronic test equipment. *Experience with high voltage and radiation generating equipment a plus. *Experience in a heavily documented and controlled production process environment. *Experience in product testing and understanding of calibration control. *Experience in ESD and cleanliness special control processes. *Good written and verbal communication skills, with all levels of employees, suppliers, and customers. *Experience with personal computer systems, including word processing, spreadsheet reports, and E mail. *Experience with safety and health (OSHA), FDA and ISO 9001 quality system requirements. |
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We are looking for a Medical Physicist who will be responsible for measuring, characterizing, and documenting all radiation beam parameters. This can be divided into four dosimetry categories: radiation safety, beam alignment, energy-fluence quantification, and dose-code verification. This position will also be involved in research activities with members of the Science group. Required qualifications for this position include: *A Master’s degree in medical physics or closely related field is required; a Ph.D. in Medical Physics is preferred. *Clinical experience is required. *Experience with computer-based modeling tools, and/or prototyping environments. *Knowledge of relevant programming languages as applicable for the development of research software prototype implementations. *Excellent problem solving skills. *Good verbal and written communications skills. *Good computer skills, including the use of standard office software programs including spreadsheet, word-processing, and email applications. *Strong scientific ethic, with emphasis on accurate and complete research and attribution of intellectual property. |
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We are looking for a Reliability Engineer in our Product Development department who will be responsible for analyzing, testing, resolving, and tracking the reliability issues of the radiation delivery system of the product. The major sub-systems of this product include control systems, electrical power conditioning and distribution, high voltage pulsed power, S-band microwave power generation and transmission, high energy X-ray generation and collimation, radiation detection and monitoring, data acquisition and signal processing, and a closed-loop water system for temperature control. Primary responsibilities of this position include: *Development of product reliability requirements. *Facilitation of hardware FMEA sessions with Product Development project teams. *Development and execution of product qualification plans and test procedures for release of either new products or enhancements to existing products. *Definition and execution of reliability demonstration tests and accelerated life tests. *Determination of estimates for MTBF, MTTF, and MTTR. *Confirmation of proper implementation of derating guidelines, FEA, and safety factors. The Reliability Engineer is involved in the product development process from the beginning of the hardware design through the final qualification testing. The development tasks and priorities are project-driven, and may be individual or cross-functional. This individual works closely with the Quality Engineers in the Regulatory department to analyze manufacturing test and field system data to proactively and reactively guide re-design efforts based upon the company’s quality goals. Required qualifications for this position include: *Bachelor’s degree in Engineering or Physics and at least 3 years of design and development or reliability in a highly-regulated industry. An advanced technical degree or certification in the field of Reliability Engineering is a plus. Suitable work experience in a technically related field may be considered in lieu of formal education. *Basic understanding of control systems, electronics, and computer networks. *Hands-on experience with electronic test equipment and software. *Excellent troubleshooting and problem solving skills. *Good verbal and written communication skills. *Proficient computer skills, including standard office software. Experience with advanced computer data analysis software a plus. *Knowledge of reliability tools such as Root Cause Analysis, Ishikawa Diagrams, Pareto Analysis, and FTA a plus. *Experience in DOE a plus. |
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We are looking for a Senior Software Engineer who will be responsible for gathering and analyzing software requirements (under minimal supervision), designing applications and interfaces to meet requirements (under minimal supervision), implementing software according to specifications, integrating software components, writing tests and testing software and systems at all levels, and documenting all activities as required. Responsibilities may also include –under supervision- assisting with leadership of product development projects and/or a product subsystem. Required qualifications for this position include: *Bachelor’s Degree in Physics, Computer Science or Mathematics, or comparable technical degree. A higher degree is a plus. Suitable work experience in a technically related field may be considered in lieu of formal education. *Solid working knowledge of real-time programming concepts with emphasis on embedded software development under Linux, relevant programming languages, including C, C++, and Java, as well as windows operating systems and Windows/GUI programming. Experience in SQL databases, communications, CORBA or distributed systems is a plus. *At least 3 years experience in object-oriented design and development in an industrial or commercial environment. An advanced degree and academic research experience may also be considered. Experience developing medical software is a plus. *Very good problem solving skills. *Good verbal and written communication skills. *Good computer skills, including the use of standard office software programs including spreadsheet, word-processing, and email applications. *Familiarity with the use of software engineering tools such as version control and defect tracking systems. |
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We are looking for a Software Engineer who will implement application software according to specifications in a medical environment, integrate software application components, and write tests and test computer applications software. This individual will utilize C, C++, Java, and medical software technologies to perform software development tasks, gather and analyze software requirements, design applications and interfaces to meet requirements, and document all activities as required. In addition you will develop product software, including GUI applications, based upon requirements, object oriented design, and recognized coding standards, perform hands-on prototyping, debugging, and system integration, and provide support in establishing and updating project time tables and evaluate engineering technologies and tools. You will also support the transfer of product design to production including preparing, investigating, and executing change requests and change authorizations, and conduct verification activities on all software designs and design changes. Minimum Requirements: *Bachelor of Science degree or foreign degree equivalent in Computer Science, Electrical Engineering, Information Technology or a related specialty field * Minimum one year of software engineering experience in a radiation treatment environment utilizing Java or C++ programming languages and IDL, Matlab, or Labview medical software technologies. |
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We are looking for a talented Software Engineer to develop applications for our industry-leading products. This individual will help create cutting edge software in several areas of TomoTherapy’s state of the art cancer treatment system. Participating in the full development life-cycle, this engineer will help enhance our current software and lay the groundwork for the next generation of innovative applications from TomoTherapy. Required qualifications for this position include: *Minimum 2 years professional experience in Java or C++ (C# considered). *Solid working knowledge of object-oriented design and development. *Bachelor’s Degree or 4+ years work experience in a related field. *Experience with the following is a plus: GUI development, Java/SWING, DB2, SQL, 3D imaging, image processing, real-time programming, CORBA, distributed systems, internationalization. |
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We are looking for a Supply Chain Manager who will be responsible for seeking, qualifying, developing, and maintaining relationships with suppliers in order to ensure the uninterrupted flow of high-quality, cost-competitive goods and services to support all manufacturing and customer support operations. The Supply Chain Manager is responsible for evolving on-demand delivery systems, driving quality improvement initiatives, facilitating product launches, and negotiating cost reduction programs with key suppliers. Required qualifications for this position include: *Bachelor's degree in business or related field is preferred; 10 years experience in materials management and supply chain management. *Strong understanding of quality assurance programs (ISO, FDA, and QRS), ERP Systems and their manufacturing related processes, and production floor process flows. *Excellent problem solving skills, including proven experience in use of problem solving models. *Experience with safety and health (OSHA) quality system requirements. *Good computer skills including the use of standard office software programs including spreadsheet, word processing, and email applications. *Excellent verbal and written communication skills. |
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We are looking for a Systems Engineer who will serve as a contributing member of the Systems Engineering group responsible for the design and development of not only the overall radiation delivery system of the product, but also the sub-systems which comprise it. These sub-systems include: *Control systems *Electrical power conditioning and distribution *High Voltage pulsed power *S-band microwave power generation and transmission *High energy X-ray generation and collimation *Radiation detection and monitoring *Data acquisition and signal processing *Closed-loop water system for temperature control Primary responsibilities include generating and documenting system-level requirements, assisting in system-level test generation and execution, researching sub-system function and design, generating sub-system procurement/performance specifications, generating and executing sub-system qualification tests, reviewing component designs and fabrication, reviewing internal and external user documentation, and expert-level troubleshooting to resolve internal and external user issues with the radiation delivery system. Tasks and priorities are project-driven, and may be individual or cross-functional. Infrequently, travel may be required, including technical visits to key vendors or support visits to customer sites. Required qualifications for this position include: *Bachelor’s degree in Engineering or Physics and at least 3 years of design and development in a highly-regulated industry. An advanced technical degree is a plus. Suitable work experience in a technically related field may be considered in lieu of formal education. *Basic understanding of control systems, electronics, and computer networks. *Hands-on experience with electronic test equipment, as well as some familiarity with shop machinery that may be utilized to fabricate prototype components. *Excellent troubleshooting and problem solving skills. *Good verbal and written communication skills. *Proficient computer skills, including standard office software. Experience with advanced computer data analysis software is a plus. *A motivated, organized, and collaborative work style. |
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We are looking for an individual who will be responsible for secondary technical support. This individual is responsible to troubleshoot and manage customer issues by developing an in depth knowledge of the TomoTherapy product line. This person be focusing TomoTherapy resources to quickly resolve problems and escalating any unresolved issues quickly to ensure customer satisfaction Required qualifications for this position include: ·Equivalent experience or Bachelor's degree in engineering or physics and at least 5 years of experience in the Medical device support industry. An advanced technical degree is a plus. ·Minimum 3 years hands-on experience with electronic test equipment including: DMM, Oscilloscope, etc. ·Excellent problem solving skills. ·Good verbal and written communications skills. ·Experience in basic administration of Windows-based computer software and hardware would be an advantage. ·Good computer skills, including the use of standard office software programs including spreadsheet, word processing and email applications. ·Knowledge of TCP/IP, Ping, FTP, RDP, and Telnet. PERL, LINUX and UNIX is a plus. ·Any A+ Certification is a plus. Ability to travel is required. Approximately 30-40 % travel is expected. Multi-lingual in Spanish, Italian, French, or German a plus. Technical Support Engineers must be available for on-call, after hour, and weekend rotation. |
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TomoTherapy is seeking an experienced technical writer to join our Customer Support Documentation team for a six-month, on-site contract position with potential for permanent hire after six months. We seek an experienced and motivated technical writer to work alongside our service engineers to develop and maintain user-focused, technically accurate, high-quality technical instructions that describe how to install and service our equipment in the field. You will research, write, and edit documents, create supporting graphics, and coordinate a thorough, cross-functional documentation review. Required Qualifications: *Minimum 3 to 5 years technical writing experience. *BA/BS in Technical Communication, English, or related. *Ability to explain complex technical concepts clearly and concisely. *Excellent grammar, writing, editing, and information-structuring skills. *Excellent research skills. *Ability to quickly grasp new information. *Excellent time-management skills; able to prioritize projects and meet deadlines. *Experience using Adobe FrameMaker and Photoshop, and Microsoft Visio, Word, and Excel. *Experience developing supporting graphics and capturing supportive photographs. *A collaborative work style. |
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